A partnership aimed to promote responsible gambling
This collaboration will see the two companies work together to roll-out a safer gambling and responsibility training for over 1,400 colleagues within the Rank Group.
What will this partnership involve?
This programme will see GamCare deliver 150 days of training and is expected to kick-off at the end of May until November 2022. Ultimately, this partnership will affect Mecca Bingo at both the digital and land-based venues as well as the Grosvenor Casino.
The GamCare Social Responsibility and Interaction course will be delivered as a single day course to 950 employees from the Rank Group, whilst a further 500 colleagues will benefit from the advanced level course taught as a two-day programme.
“GamCare team are brilliant," says Rank Group
John O’Reilly, CEO of Rank Group said: “I am delighted that our partnership with GamCare is now being rolled out at such a significant scale. It underlines our relentless commitment to improving how we interact with customers to give them the safest and best experience when they are with us."
He added: “Safer gambling is a strategic pillar of the Rank Group and it requires investment, expertise and a deepening of all our knowledge."
"The GamCare team are brilliant at focusing minds on how to optimise safer gambling and social responsibility interactions and I am certain that our colleagues will benefit enormously from their expertise which will, in turn, give a much-improved service to our customers."
“Should help to reduce the risk of gambling harm,” says GamCare
“We are pleased to be extending our partnership with Rank to deliver safer gambling training across all their brands,” said Anna Hemmings, CEO of GamCare. "The investment in their people’s skills and knowledge around customer interaction responsibility should help to reduce the risk of gambling harm in their venues and online.”
She concluded: "Our training incorporates the experience of our service users, the huge level of collected evidence and industry research across numerous fields and GamCare’s many years of experience working across the sector.”