The Pools

A sportsbook and casino with a difference - Football Pools! Win up to £3million predicting the week's matches.

For those only interested in casino games, The Pools has 100's of games including Blackjack, Roulette, Jackpots, Scratchcards, and of course, online slots! They also have a live casino powered by Evolution.

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the ultimate betting and casino experience with no withdrawal fees, no cap on free spin winnings and no wagering requirements

Bonuses (2)

Overview

Rated 3.9 / 5
Design
7.0 out of 10
Usability
8.5 out of 10
Games
8.0 out of 10
Promotions
8.5 out of 10
Banking
6.5 out of 10
Support
8.0 out of 10

Operated by the parent company The Football Pools, The Pools is a website that not only operates in various different sports betting but also with online casino games. There are hundreds of games available on this site varying from online slots to live casino games - so you'll be able to find whatever you are looking for here.

Design

As cruel as it is to say, there's not much to the design of the website as it's simple. However, this does make it easy to navigate and find things easily. There's a blue bar at the top of the screen, with a white background for the rest of the site but it can be a bit of an eyesore to see constantly.

Usability

Whilst, the design is a little basic, it's a positive for users as the site is straightforward to steer. You can literally find whatever you'll want with the clear bars highlighted with no extra nonsense on the site. This is definitely a casino that is for people who just want to play games without any extra hassle.

Games

Amazingly, this site has quite a lot to offer in terms of games as there are all sorts of online slots varying from Megaways to Jackpots. Alongside that, you have live casino games, table games, scratchcards and live table games meaning that you have so much choice and selection.

Promotions

Thankfully, there seem to be loads of promotions each week with an itinerary detailing which ones happen on each day. Alongside that, there seem to be tournaments followed by seasonal promotions which are refreshing to see. Of course, the welcome offer is fantastic as well and is an offer that you just can't refuse.

Banking

This is definitely where the operator begins to slack a little bit as the only payment options are MasterCard and VISA which are processed within 2 to 5 working days. Despite this, the minimal withdrawal is actually pretty standard at £10 but we couldn't find any details about the maximum withdrawal.

Support

It's always refreshing to find that the support is excellent and The Pools is absolutely brilliant. They have almost every form of communication that you could need whether it's through telephone, email, live chat or through post - The Pools have it!

We found that the live chat was almost instantaneous and the customer service agent provided quick and relevant help. During our time at The Pool, we also sent an email query and they responded within 3 working days which was pretty good. Overall, the support is fantastic and will definitely be able to assist you with any queries you may have.

Take a dip in The Pools

If you are wanting a huge variety of games, then The Pools is a great choice. This operator is definitely ideal for those who love simplicity and just want to play your games in peace. Of course, there are many promotions to keep you entertained as well. It doesn't hurt that there is a wonderful sport betting section on this site, in case you are wanting something else.

Platform & Software

There are a huge amount of developers to search for at The Pools with big names including Microgaming, Blueprint Gaming, Big Time Gaming, Pragmatic Play, Evolution Gaming, Inspired Gaming, SG Digital, Slingo, 1X2, Realistic, Skywind, High 5, Slot Factory, Nextgen, Habanero and ELK just to name a few.

Like most modern websites, The Pools can operate on desktop and on mobile. Both versions of the site are identical, so you'll be able to get the same experience no matter which one you use. There is an app for this site - but that's only for sports betting.

The search feature on this site is extremely simplistic which is good in searching a slot, but there aren't any filters to separate certain games or developers which is a little disappointing.

Games

With hundreds of games, you'll have a fine selection to choose from at The Pools. As you open up the casino, you'll notice five main tabs at the top of the screen which includes Sports, Virtuals, Casino, Live Casino and Pools Games. Sports, Virtuals and Pools Games include sports betting, whilst the two other tabs include online slots, table games and live casino game shows.

When you open up the Casino tab, you'll be taken to a home page with additional other tabs including a variety of table games, slots, scratchcards and live dealers.

Casino Games

The home page of the Casino contains a selection of online slots available separated into different categories which will be broken down here. At the top of the page, you'll find Weekend Picks which are selected from the team and changes each week. Underneath this section, you'll have a time-sensitive selection which can be Halloween, Christmas or another title depending on the time of year which is a cool addition.

After you pass through these two sections, you'll find the most popular and newest game sections which are pretty self-explanatory. If you still can't find something after these sections, there's a dedicated favourites panel that seems to be an assortment of different themes.

Further down the list, you'll find even more sections including Megaways, Jackpots, Rainbow Riches, Table Games, Monopoly series, TV & Movies, 3-reel slots, Sports slots and then specific slots separated by developers. Right at the bottom, you'll find scratchcards along with another menu that'll lead you to a full list of all the games.

To the right of the screen, there's an additional menu that features an assortment of online slots - so you'll have a brilliant selection to choose from if you are struggling to decide on what to play. There's also a search bar that is simple in design but manages to search for games quite easily.

All the tabs within the Casino Games section such as Blackjack or Roulette just take you to a full list of these specific games in case you are wanting something different.

Live Casino

This section is a fully dedicated menu that focuses just on live casino games and splits them up into different sections. At the top of the page, you'll find the most popular live casino games so you can see what others are playing.

Underneath this section, you'll find featured table games along with all of the live casino games. In terms of developers, you can play The Pools own table games or Evolution's masterful live casino games.

Promotions & Rewards

Whilst The Pools primarily is seen as a sports betting website, they also host a huge variety of online slots that come with a multitude of promotions. Amazingly, the welcome offer on our site involves 100 free spins at £10 with no wagering requirements which is brilliant.

As for other promotions, they have regular tournaments and weekend promotions that such as Megaways Weekend that gives you the chance to win free spins by playing Megaways slots. On top of that, they also feature developer specific promotions such as Pragmatic Play's Drops & Wins. Amazingly, there's a Casino Hub section that will tell you all of the promotions on offer at the minute with the days that they are active.

Casino Tournaments

The Pools have weekly tournaments that can be easily entered by opting in and spinning a minimum amount of spins with a set value. These involve ranking on a leaderboard with prices up for grabs including free spins, cash prizes and free bets.

Deposits & Withdrawals

There are a few payment options available at The Pools which include VISA or MasterCard including Maestro, Electron and any debit cards. Ultimately, the minimum deposit is £5 and you can have multiple cards registered to your account. However, if you do have more than one card registered and you want to withdraw, you'll be subjected to fraud and security checks.

The minimum withdrawal amount is £10 and you can check your account history at the top right which will tell you all the deposits and withdrawals you've made. These withdrawals will be processed within 2 to 5 working days and cannot be cancelled once requested - which is quite slow considering that PlayOJO process withdrawals within a few hours.

Unfortunately, we searched through the FAQs and couldn't find anything in regards to maximum withdrawal or deposit limits.

Licensing & Regulation

The Pools is a trading name of The Football Pools Limited, a company registered in England and Wales under registration number 10573569 and VAT registration number 310 2375 55.

The Football Pools Limited is licensed and regulated in Great Britain by the Gambling Commission under account number 48272.

Help & Support

The Pools Customer Support team is on hand to provide any assistance that you may need. They have their own Frequently Asked Questions (FAQs) section which covers the main issues such as withdrawals etc - but you can gain more personalised help through contacting them directly.

This can be done through live chat at the bottom right of the screen with a live chat service that operates 8:30 am to 10:00 pm Monday to Friday and operates from 12:00 pm on Sundays. In our experience, we found that the live chat service responded within minutes and the staff were incredibly helpful.

However, not everyone likes the online chat service, so there is an email option that gives you the chance to add attachments and other forms of evidence that you may need. Alternatively, you may want to speak to someone vocally and you can do this through the telephone number.

On top of these forms of communication, you can actually write to them via physical letters by sending them to Customer Support, The Pools, Walton House, 55 Charnock Road, Liverpool, L67 1AA.

When visiting the responsible gambling page for The Pools, they state that all of their customer service staff have undergone awareness training on problem gambling which is refreshing to know that they have some expertise to help you. Alongside that, you have all the tools available to help promote safer gambling along with the contact details for GAMSTOP.

08000933013 8:30am - 10:00pm (GMT)
Chat support 8:30am - 10:00pm (GMT)