PlayFrank

PlayFrank is dedicated to providing superb slots entertainment with over 1,800 to choose from. With this solid range of games from some great developers, enticing regular promotions and high-end customer service, PlayFrank has established itself as a worthy top-tier casino site.

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Paul Clare
Reviewed by Paul Clare Last updated:

the beauty of PlayFrank Casino is that you are never limited

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Overview

Rated 4.3 / 5
Design
8.5 out of 10
Usability
8.5 out of 10
Games
8.5 out of 10
Promotions
8.0 out of 10
Banking
9.5 out of 10
Support
9.0 out of 10

Since its 2014 launch, PlayFrank has been applying its player-first policies and providing a very respectable range of games with great success.

The clean and simple aesthetic of PlayFrank’s homepage is a welcome change from the often-cluttered layouts of sites which offer a wider range of game types and try to appeal to all types of players. Simply put, I was impressed with how this casino puts its best foot forward and knows how to focus on what it does best.

When landing at PlayFrank, there was no mistaking that this site is dedicated to slots, so don’t expect table games to take a position front and centre. 

Beginning with my ‘unboxing’, as it were, I was greeted by multiple daily challenges while logging in for the first time, and there’s even a dedicated tab to keep track of them. You can complete up to three challenges every day, which grant rewards including deposit bonuses and free spins (35x wagering requirements apply). 

In addition, the welcome bonus is also likely to turn a few heads, but this changes quite frequently—up-to-date deals are shown at the top of this page.

A quick delve into the ‘Casino’ area presented me with a selection of over 1,800 slots to choose from—which both new and veteran players will enjoy. Also, despite being slot-focused, PlayFrank does host some live games for those who fancy a bit of variety, although I didn’t find them especially easy to track down!

With its winning combination of top customer care, an easy-on-the-eyes layout, a generous and growing selection of slots, and regular promotional incentives, it’s not hard to see the appeal of PlayFrank.

Screenshots

  • PlayFrank Mobile Screenshot 1
  • PlayFrank Mobile Screenshot 2
  • PlayFrank Mobile Screenshot 3
  • PlayFrank Mobile Screenshot 4
  • PlayFrank Desktop Screenshot 1
  • PlayFrank Desktop Screenshot 2
  • PlayFrank Desktop Screenshot 3
  • PlayFrank Desktop Screenshot 4

Platform & Software

PlayFrank is owned by ASG Technologies Ltd, which owns a number of other casinos, all of which are built on their Aspire Global software. 

Underpinning the PlayFrank site as well as many others, Aspire Global is a reliable and robust piece of software, which has been used to build a number of successful casino sites since its 2005 conception. 

With all those years of experience, you can be sure that you’re not going to encounter lots of game-breaking glitches or frustrating technical hitches. I didn’t come across many while exploring the site, but I did find one or two broken links.

PlayFrank’s slot games come from a range of distinguished, market-leading developers, including Scientific Games, IGT, Play’n GO, Pragmatic Play, Yggdrasil, Red Tiger Gaming, NetEnt and Microgaming. In addition to the classics, PlayFrank also features the odd Aspire Global exclusive.

The base site is fully mobile-optimised and it runs every bit as well as the desktop version. The entire selection of games may not be available, but there’s a very well-equipped ‘mobile casino’ section for those who enjoy a flutter on the go.

Games

  • Gonzo's Quest by NetEnt Logo
  • Immortal Romance by Microgaming Logo
  • Pirates' Plenty - Battle for Gold by Red Tiger Logo
  • Devil's Number by Red Tiger Logo
  • Cleopatra by IGT Logo
  • Narcos by NetEnt Logo
  • Gonzo's Quest Megaways by NetEnt Logo
  • King Kong Cash by Blueprint Gaming Logo
  • 9 Pots of Gold by Microgaming Logo
  • Mystery Reels Megaways by Red Tiger Logo
  • Tiki Fruits by Red Tiger Logo
  • Bonanza Megaways by Big Time Gaming Logo
  • Book of Ra Deluxe by Novomatic Logo
  • Rainbow Riches by Barcrest Logo
  • Dragon's Luck by Red Tiger Logo

PlayFrank makes a point of offering a wide variety within their library of 1,800+ slot games, which are all hand-picked and updated weekly

The site states that its slot game collection is “a mix of brand-new releases and popular classics ensuring that our online slots are able to suit the preferences of all of our players”. 

Their most-played list features a few familiar faces, such as Cleopatra, Immortal Romance, Rainbow Riches and Da Vinci Diamonds, so seasoned players will definitely be able to find something familiar here. 

Fruity Friends also makes the list, a popular slot which is exclusive to Aspire Global casinos, so there’s likely to be something new for everyone too. 

Personally, I love big jackpot titles for the possibility of top payouts, so I was pleased to see that PlayFrank also has a respectable selection of these from a range of developers.

It’s easy to find your way through the library using the filter buttons, with individual sections for jackpot games, newly added games, games with Drops & Wins, and games from specific developers. So, whether you’re hunting for a particular favourite or searching for a new game to play, you shouldn’t run into any issues with navigation.

There may be some sites out there with bigger libraries, but that doesn’t necessarily mean that there’s more variety in the selections, or that their games are of the same high quality as PlayFrank’s.

Other games

PlayFrank offers some live games, including Blackjack, Roulette, Monopoly Live, Deal Or No Deal, Baccarat and Lightning Roulette. Those who favour “the ambience of an authentic land-based casino alongside other players” should be able to find something that appeals. 

As stated on the casino page, “no online casino would be complete without a full set of table games readily available”. I have to say, however, that it wasn’t particularly easy to find the live games or table games sections of the site, and the range could be better.

Promotions & Rewards

PlayFrank’s approach to bonuses is one of its best qualities, offering a great welcome deal and a range of Daily Challenges. 

Bonuses and spins tend to come with a 35x wagering requirement, but you’ll get a reasonable amount of time to meet them and get the full benefit of your bonus.

The welcome offers are fairly generous, generally involving a combination of deposit bonuses and free spins. As I mentioned previously, the actual values of these change over time.

What’s great about PlayFrank’s promos is that you can generally claim them whilst going about your regular business–just check that you’re playing games which are eligible for the Daily Challenges and tournaments and start spinning as usual!

Bonuses & Free Spins

The Daily Challenges offer a fairly unique way of keeping things fresh. Each day, when players log in, they’ll be met with a window presenting the first of the day’s three challenges. 

These usually involve playing specific games and meeting certain quotas related to stakes and deposits, but each challenge wins a prize, and if you complete all three then there’s an extra prize at the end. For those players who have the bankroll to regularly take advantage of these Daily Challenges, they’re likely to be quite appealing. 

On top of the welcome bonus and Daily Challenges, PlayFrank hosts regular tournaments with hefty prize pools. As with welcome bonuses, the specifics of these can change quite a bit. A separate Drop & Wins tournament boasts a £2m monthly prize pool, with daily prize drops.

VIP Treatment

There’s an additional VIP programme which rewards players for progressing through 7 different levels, each with prizes and benefits such as unique bonuses and priority payment processing.

Deposits & Withdrawals

  • PayPal Logo
  • Skrill Logo
  • Paysafecard Logo
  • Visa Logo
  • Mastercard Logo
  • Trustly Logo
  • Much Better Logo
  • Instant Bank Transfer / Open Banking Logo

In terms of banking methods, there’s plenty of choice at PlayFrank. You can make deposits via Visa or MasterCard debit cards, or an online bank transfer if you prefer. 

Personally, I'm a fan of e-wallets such as Skrill and PayPal because they offer a well-rounded combination of convenience and security, so I was glad to see that PlayFrank supports both of these methods and several more. 

For those who like to set strict limits, Paysafecard is probably a good way to go, and PlayFrank accepts this too. Unless you’re looking for cryptocurrency support, you’re unlikely to be disappointed by PlayFrank’s range of supported banking methods.

In terms of timeframes, deposits are instant, as we’d expect. Withdrawals from PlayFrank take 48 hours to process, which isn’t terrible, but not especially quick either. The actual time it takes for you to receive your cash will, as usual, depend on the payment method you’ve chosen.

As far as the minimum deposit and withdrawal limits are concerned, this figure is set at £10 for both, which is pretty standard and seems fair.

Licensing & Regulation

PlayFrank is licensed by the UKGC, which is the minimum requirement for a legal casino site on our shores, ensuring that it operates with fairness and transparency, and adheres to compliance rules. 

The Malta Gaming Authority also licences PlayFrank, monitoring and auditing its overseas services. All in all, PlayFrank is a reliable, reputable and trustworthy site.

Aspire Global Communications Ltd is the registered parent company, which powers a number of white-label casinos by supplying them with games, banking features, customer support and responsible gambling tools.

Help & Support

When testing out the responsiveness of the customer support team, I opened the live chat window and was met with the following message: “At PlayFrank we believe in "C.A.R.E" - Customers Are Really Everything!” 

And, having spent a bit of time on the site, it seems PlayFrank actually means it. At the time I checked, the chat window stated that customer support agents were responding in less than one minute on average.

There’s no doubt that this is a site which values its players, offering reliable, responsive and pleasant customer service. In addition to this, it’s possible to contact the team by email or phone, if you can’t find the answer to your query in the fairly comprehensive FAQ section

The chat is available from 07:00 to 23:00 (GMT) / 08:00 to 00:00 (CET), 7 days a week. It would be nice if the live chat function was available 24/7, but other than this I’d have to say that PlayFrank’s approach to customer support is pretty much flawless.

020 3318 9367 (within UK)
+44 20 3318 9367 (outside UK)
07:00 to 23:00 (GMT)
08:00 to 00:00 CET
7 days a week
Paul Clare
Reviewed by Paul Clare Last updated:

There’s nothing quite like grabbing a no wagering bonus and Paul is always ready to try them out as soon as they hit the scene. He’s been an avid fan of online casinos and sports betting for many years and can’t wait to try out new sites—especially when he gets his hands on a top offer and plays for free.